About Us
360 Degrees Management Consulting helps organizations run better, consistently, profitably, and at scale.
We partner directly with operations, finance, HR, and customer-facing teams to design how critical work should happen: clear processes, clean handoffs, practical playbooks, and daily routines people can actually follow under pressure. Then we help implement those changes in the real environment, not just on paper. The result is faster execution, stronger customer experience, lower waste, and more reliable performance across locations, shifts, and roles.
Our disciplined, integrated delivery approach blends cutting-edge methods with behavioral adoption, not as buzzwords, but as working systems. We cut the noise, remove rework, standardize what should be consistent, and protect what should stay unique to your brand.
We’re execution-focused on purpose:
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We don’t create dependency. We build capability.
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We don’t “recommend and leave.” We embed, test, refine, and harden.
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We don’t optimize in a vacuum. We connect process improvement to customer experience, margin protection, and growth.
360 Degrees is led by Mark Fitzsimmons, a transformation leader who has worked with startups, small and mid-sized businesses, Fortune 500 companies, and across all levels of government. Mark is a PMP, a Lean Six Sigma Master Black Belt, an Agile practitioner, and a Net Promoter–certified customer experience strategist. He pairs an MBA in Accounting with a background in organizational psychology — giving him a rare blend of financial clarity, human behavior insight, and operational control. That mix shapes how we work and why our solutions actually stick.
Here’s what we believe:
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If your business can’t scale without heroics, it’s not a people problem; it’s a systems problem.
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Your best processes should live in playbooks and routines, not in one manager’s head.
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Improvement is only real if it shows up in service quality, employee workload, and the P&L.
We’re not here to make you busier. We’re here to make you stronger.
Want to learn more? Contact us today for an initial consultation.
Partnering in your Success
360 Degrees Management Consultants specializes in helping businesses improve their performance results through the improved design and execution of critical work.
We partner with our clients using proven strategies that generate sustainable solutions to the issues preventing them from achieving their goals. We bring excellence to the way employees perform their work and the impact it has on both the customer experience and the bottom line.
We apply a scientific approach to our clients’ business, creating improvements to operations, marketing, and customer experience strategies.
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Streamline operations by removing non-value-added activities to achieve greater employee productivity.
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Conduct assessments of operations and identify cost reduction initiatives as well as opportunities to improve efficiencies across the organization.
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Use data analytics and better process design to drive breakthrough improvement in the performance of critical business processes.
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Lead workshops to facilitate change management and the successful implementation of new initiatives.
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Building and developing high-performing teams across a diverse client base.
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Leverage Lean Six Sigma, Agile, Human-Centered Design, and other leading methodologies to create continuous improvement.
Our clients realize a competitive advantage because they deliver a higher level of performance, reliability, and value to their customers.
As your partner, we will work with you through every step of the improvement journey. We help you by providing guidance, insight, and objectivity to increase sales, reduce costs, and generate profitable customer loyalty.
Organizational Excellence and Value Creation
Our clients are our number one priority, and our services prove just how committed we are to their success. Book an introductory meeting today to learn more about how we can make your business thrive.
Business and Process Improvement
Do you have a project or idea that you’d love to bring to life? Since the beginning, we've provided our clients with a wide range of consulting services.
Strategizing
Our services are customized to meet the specific needs of each client. We work collaboratively throughout the entire process and guarantee measurable results.
The Work We Do
Whether there's a specific area of your business you'd like to improve, or you're looking to improve the fusion between you're online presence and a physical location, we've helped retail businesses from wedding dress designers to pet foods to automobile dealerships address the critical issues facing their business. From employee relations to operations to marketing to customer experience, we apply a bespoke approach tailored to your unique needs.
Retail
Contact Me
Ph. 1 206 336 3486 - North America
Ph. +972 58 655 1037 - EMEA
